TechnoKontrol has a well managed and professional Client Emergency Call Center can receive calls from navy ships, ground troops, petrol-chemical corporations, government technical departments which can deal or assist with all types or technical queries or issues controlled from our call center. All of our staff have at least three (3) years experience and are all ITIL trained and certified.
TechnoKontrol Call Center has an online 24 hours, 365 days conference call center via internet or telephone which is used to assist and to control any of Technokontrol’s technologies or products in any global location.
Once the call center receives any call regarding any kind or type of issue regarding our products, servicing, repairing or maintenance we will try to assist online with all data required to assist in-situ such enquiry or assistance.
If the repair/maintenance would need to be done at our factory in Europe then the "spares" or "leased spares" if under guarantee will be sent via urgent courier and thus the client also sends the un-operational parts for repair, unit or product thus always allowing the client to be operational as long as possible with our unique Backup Repair System Program as using our "leased unit" until theirs is again repaired and returned for operational use.
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